Our Delivery & Returns Service
At Remoclay, we understand that timing matters—especially when you’re working on tight project deadlines or need a fast flooring solution. That’s why we now offer next-day delivery on all stocked items, with a midday cut-off for same-business-day processing.
You can arrange next-day delivery in two simple ways:
By Phone: Call our team on 07436 687710 between 9am and 5pm, Monday to Friday to organise your delivery.
Online: For selected products, next-day delivery can be chosen at checkout where clearly specified.
Please note: Orders under a certain value may incur an additional delivery fee depending on order size.
Our friendly and professional team is here to ensure your flooring arrives exactly when you need it—fast, reliable, and hassle-free.
Postcode Restrictions – Next-Day Delivery
At Remoclay, we strive to deliver your flooring quickly and reliably. However, please be aware that our next-day delivery service is subject to postcode restrictions.
Unfortunately, we are currently unable to offer next-day delivery to the following areas:
AB30–56 | BT | GY | HS | IM | IV4, 6–7, 11–40, 52–54, 57+ | JE | KA27–28 | KW1–14 | KW15–17 | PA20+ | PH8–13, 15+ | PH36–44 | PO30–41 | ZE | ROI
If your delivery address falls within one of these postcodes, don’t worry—our team is happy to help you arrange an alternative delivery option that works for you. Just give us a call and we’ll find the best solution.
Kerbside Delivery Monday–Friday Free on orders over £499.
£40 (incl. VAT) for smaller orders Your order will be delivered to the kerbside nearest to your address, typically on a pallet. A signature is required, so please ensure someone is available to receive the delivery. You’ll receive an SMS once delivery is complete.
Delivery Terms & Conditions – Renoclay Flooring Supplies
At Remoclay, we want to ensure your delivery experience is smooth and hassle-free. Please take a moment to read our delivery terms and conditions before placing your order.
Failed Deliveries
A delivery may be considered failed if:
No one is available to receive the order
The goods are refused at the point of delivery
There is insufficient assistance to unload
The delivery is cancelled or changed within 48 hours of the scheduled delivery (excluding weekends)
In such cases, you will be responsible for any return, redelivery, or storage fees that may apply.
If we are unable to re-arrange delivery or contact you after a failed attempt, we may have to cancel your order and end the contract.
Receiving Your Order
Please inspect your delivery as soon as it arrives:
Check all packages for visible signs of damage or missing items
If there’s a problem, make sure this is noted on the courier’s paperwork
If you’re unable to inspect at the time, please contact us directly as soon as possible so we can help resolve the issue quickly.
If you have any questions about delivery or need support with your order, our team is here to help:
07436 687710
Standard Delivery Information
All standard deliveries are kerbside, meaning our drivers will deliver to the nearest accessible point outside your property.
You will need to arrange for the goods to be moved inside.
Deliveries may arrive in anything from a small van to an 18-tonne lorry. It’s assumed your address is accessible for large vehicles.
Most orders are delivered on pallets, which will be left with you at the point of delivery.
If you think vehicle access may be restricted at your property, please let us know at the time of ordering so we can explore alternative delivery options.
Important: Please avoid booking installers until your flooring has been delivered and inspected.
Renoclay cannot be held responsible for any costs or losses due to delayed or damaged deliveries.
We also recommend allowing your flooring time to acclimatise before installation.
Failed Deliveries
A delivery may be considered failed if:
No one is available to receive the order
The goods are refused at the point of delivery
There is insufficient assistance to unload
The delivery is cancelled or changed within 48 hours of the scheduled delivery (excluding weekends)
In such cases, you will be responsible for any return, redelivery, or storage fees that may apply.
If we are unable to re-arrange delivery or contact you after a failed attempt, we may have to cancel your order and end the contract.
Receiving Your Order
Please inspect your delivery as soon as it arrives:
Check all packages for visible signs of damage or missing items
If there’s a problem, make sure this is noted on the courier’s paperwork
If you’re unable to inspect at the time, please contact us directly as soon as possible so we can help resolve the issue quickly.
If you have any questions about delivery or need support with your order, our team is here to help:
07436 687710
Enjoy the ease and convenience of collecting your order directly from our Nuneaton Warehouse. Dur Click & Collect service makes picking up your purchase simple and stress-free. Once you place your order online, you’ll eceive an email confirming your collection date and time, so your items are ready and waiting.
When you arrive, please have your Collection Reference and the Payment Card used for the order ready. A quick and secure £0.01 CHIP & PIN transaction will be processed as part of the verification. For PayPal orders, any payment card in the hame of the person who placed the order can be used for this verification. Orders will only be released once the verification is successfully completed.
Collecting Your Order Please wait for our confirmation of your collection time. Collections are available Monday to Friday, 10:00 am to 4:00 pm (Bank Holidays: 11:00 am to 3:00 pm). No collections are available on weekends. Remoclay limited Unit 2 Primrose nursery Reading Rg109rs
Returns & Cancellation Policy
We aim to provide high-quality products with every order. If you wish to return your order, you have up to 14 days after receiving it to request a full refund (excluding postage and return costs). You must contact Customer Service before returning items to receive a returns number.
All goods must be:
Complete, unused, and in “as new” condition Well-packaged and protected for safe return transit.
You are responsible for all return postage costs. If items are damaged during return transit, the cost of the damaged goods will be deducted from your refund. All returned items are photographed on arrival – before, during, and after unpacking. The 14-day return policy applies only to online orders. Flooring Returns Most flooring returns require collection by a pallet courier service.
Flooring Returns
Most flooring returns require collection by a pallet courier service. We recommend palletonline.co.uk, but you may use any courier. Take multiple photos of goods on the ballet before collection. If items are damaged during transit, you must claim with your courier’s insurance we cannot refund damaged items.
Refund Conditions
Items must be in resellable condition. Opened boxes cannot be refunded. Herringbone flooring (A & B packs) must be returned in complete pairs incomplete pairs will not be refunded. Take photos of goods being loaded for return; you may need these for any courier claims.
Faulty or Damaged Items
Report manufacturing faults within 7 days of delivery. We may request photo evidence or send a manufacturer’s representative to inspect. Confirmed faulty goods will be replaced at no cost.
Failed Deliveries / Cancellations
If delivery fails because no one is home, goods are refused, or the order is cancelled within 72 hours before delivery you’ll be charged additional costs. Re-delivery costs start from £45 and are non-negotiable.
In-Store Purchases
In-store orders have a 14-day return policy (excluding special or custom orders such as cut-to-order carpet, vinyl, or artificial grass). Refer to your in-store receipt for full terms.
How to Return
